ChinaTicketOnline accepts Visa, MasterCard, American Express, Unionpay, PayPal and WeChat Payment.  ChinaTicketOnline holds reservations until “Deposit Due Date” indicated on your confirmation. If deposit/payment is not received by ChinaTicketOnline on or before the Deposit Due Date, reservations are automatically cancelled. Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Passenger(s) voluntarily hold ChinaTicketOnline harmless for cancellation of any booking for either late payment or declination of a credit card.
Payment Fee applies for bookings made online, bellow are the common fees and charges that are applicable to online transactions.

• VISA: 3.5%
• MasterCard: 3.5%
• AMEX: 3.5%
• Unionpay: 3.5%
• PayPal: 3.5%
• WeChat Payment: 3.5%

ChinaTicketOnline has the right to ask consumers to provide the photocopies of credit card and card holder's passport.

Any alterations by you will be subject to the supplier charges plus the company’s administration fees. All alterations MUST be in writing and sent online at our website or by email to service@chinaticketonline.com. Alterations sent to any other address will not be processed. Upon making the booking, Passenger(s) hereby accept & acknowledge liability for all alternation policy imposed by ChinaTicketOnline and the supplier. Cancellations are posted on day that the complete alteration documents are received by ChinaTicketOnline so long as they are received before 5:00 p.m. Beijing Time on a business day. All other cancellations will be posted on the next business day. Your alteration will be confirmed via email when processed.

(a) Travel arrangements excluding packages: In consideration of the fact that ChinaTicketOnline acts only as a booking agent, ChinaTicketOnline has no liability whatsoever for any aspect of the arrangements and, in particular, has no liability for any loss, personal injury or death however incurred. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

(b) "Packages": If any part of the package you book with ChinaTicketOnline is not as described and does not reach a reasonable standard, or if you suffer personal injury, illness or death as a result of any improper performance by ChinaTicketOnline of the obligations it owes to you under this contract, ChinaTicketOnline will pay you reasonable compensation taking into account all relevant factors including the invoice price of your package, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. However, this acceptance of liabilities is subject to the following three qualifications :

ChinaTicketOnline will not be liable to pay you any compensation if the deficiency, personal injury, illness or death concerned does not result from any fault on the part of ChinaTicketOnline or its suppliers, but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (excluding one of ChinaTicketOnline suppliers) or by circumstances which neither ChinaTicketOnline nor its suppliers could have anticipated or avoided even exercising all due care.

(c) Without limitation, consumer(s) assume the risk of, and agree that ChinaTicketOnline is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier's cancellation of service, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.