1. Booking Cut-off Time
| Sales Outlet | International Trains |
|---|---|
| online booking at website | 3 days before train leaves |
2. Advanced Booking Period
| Route | Travelling Station | No. of Day |
|---|---|---|
| Trans-Siberian | Beijing to Ulan Bator, Irkutsk, Moscow | 30 to 45 days |
| Ulan Bator to Beijing (soft sleeper, hard sleeper | 30 to 45 days | |
| Ulan Bator to Beijing (Deluxe Soft Sleeper) | 1 day | |
| Ulan Bator to Irtkutsk, Moscow (soft sleeper, hard sleeper, 2nd class) | 30 to 45 days | |
| Ulan Bator to Irtkutsk, Moscow (deluxe soft sleeper, 1st class) | 1 day | |
| Ulan Bator to Erlian, Hohhot | 30 to 45 days | |
| China-Vietname | Beijing to Hanoi | 30 to 45 days |
| Nanning <-> Hanoi | 18 days | |
| China-D.P.R. Korea | Beijing to Pyongyang | 30 to 60 days |
3. Price and Fees
- The price is quoted in US dollars. The service fee and tax are included.
- The transaction fee is 3.5% of total amount. The transaction fee is non-refundable under any circumstances. The fee is subject to change according to the rate of payment company.
- Passengers aged 12 and above require an adult ticket.
- Passengers aged 4 to 11 require a child ticket.
- A child under the age of 4 and accompanied by an adult with a valid ticket may travel for free provided that the child does not occupy a seat/sleeper.
4. Ticket class
- Deluxe soft sleeper of Chinese train: A compartment for two people only
- Soft sleeper of Chinese train: A compartment for four people
- Hard sleeper of of Chinese train: A compartment for for people
- 1st class of Russian/Mongolian train: A compartment for two people only
- 2nd class of Russian/Mongolian train: A comapartmentr four people
5. Ticket Refund Rule
- Passengers may request a refund for unused train tickets at least 24 hours before train departure. The unused paper tickets should arrive at our office or representative at least 24 hours before the train leaves.
- Ticket refund must be made within office hours. Late requests will not be handled. The scale of ticket refund is listed below:
Trans-Sibertian Line, Beijing-Hanoi, Beijing-Pyongyang Trains Departing from Beijing
| Before Departure | % of Refund for ticket | Handling Fee | Transaction Fee |
|---|---|---|---|
| less than 72 hours | 50% | US$5 per ticket | non-refundable |
| 72 hours - 20 days | 75% | US$5 per ticket | non-refundable |
| 21 - 60 days | 85% | US$5 per ticket | non-refundable |
| 61 days or more | 90% | US$5 per ticket | non-refundable |
Trans-Sibertian Line, Trains Departing from Ulaanbaatar
| Before Departure | % of Refund for ticket | Handling Fee | Transaction Fee |
|---|---|---|---|
| less than 72 hours | 0% | US$5 per ticket | non-refundable |
| 72 hours - 29 days | 50% | US$5 per ticket | non-refundable |
| 30 - 60 days | 75% | US$5 per ticket | non-refundable |
| 61 days or more | 90% | US$5 per ticket | non-refundable |
Nanning to Hanoi Line
| Before Departure | Refund for ticket | Handling Fee | Transaction Fee |
|---|---|---|---|
| less than 24 hours | 0% | / | non-refundable |
| 24 - 72 hours | US$15 per ticket refundable | US$3 per ticket | non-refundable |
| 4 - 20 days | US$20 per ticket refundable | US$3 per ticket | non-refundable |
| 21 days or more | 85% of ticket refundable | US$5 per ticket | non-refundable |
6. Ticket Alteration Rule
- No alteration can be made to the destination.
- Ticket alteration must be made at the issuing office.
- Alteration must be made 48 hours before train departure. Alteration fee may applied.
- Only one alteration will be allowed for a ticket.
- Altered tickets are non-refundable.
- For late alteration, please contact our travel consultant first. Call us if it is urgent alteration request made less than 48 hours before the departure.
- The paper ticket need to be sent back to our office for alteration.
| Route | Travelling Station | Alteration Made | Alteration Fee |
|---|---|---|---|
| Trans-Siberian | Departion from Beijing | 60 days before | free |
| 8 to 59 days | US$8 per ticket | ||
| less than 8 days | 20% | ||
| Departing from Ulan Bator | 60 days before | free | |
| 8 to 59 days | US$5 per ticket to 20% | ||
| less than 8 days | 20% | ||
| China-Vietnam | Beijing to Hanoi | 60 days before | free |
| 8 to 59 days | US$10 per ticket | ||
| less than 8 days | 20% | ||
| Nanning <-> Hanoi | 21 days before | free | |
| 3 to 20 days | US$7 per ticket | ||
| less than 72 hours | 20% | ||
| China-D.P.R. Korea | Beijing to Pyongyang | 60 days before | free |
| 8 to 59 days | US$8 per ticket | ||
| less than 8 days | 20% |
7. Information for Passengers Using e-Ticketing
- Nanning: Passengers can collect tickets in person at our office in Nanning presenting the voucher and valid travel document.
- Hanoi: Passengers can collect tickets in person at our office in Hanoi presenting the voucher and valid travel document.
- Beijing: e-ticketing not available
- Ulan Bator: e-ticketing not available
8. Paper Ticket Delivery
- Hotel delivery in China mainland costs $5. Please specify your hotel name, address, telephone, check-in date and guest name and we will have the tickets sent to your hotel under the guest name.
- Delivery to remote area in China mainland may cost extra.
- Delivery to hotels in Ulan Bator costs $5
- Delivery to hotels in Hanoi costs $7
- Please ask our travel consultant for international shipping cost.
9. Immigration & Checking in
- Immigration formalities are conducted at the departure or arrival station.
- To avoid any delay, please arrive at the departure station earlier for exit formalities
| Departure Station | Points to Note for Departure | |
|---|---|---|
| Vietname | Gia Lam | Passengers are advised to arrive at Gia Lam Station 60minutes before the scheduled departure time for exit formalities. |
| Mongolia | Ulaanbaatar | Passengers are advised to arrive at Ulaanbaatar Station 60minutes before the scheduled departure time for exit formalities. |
| China | Beijing | Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 20 minutes before the train departs. |
| Beijing West | Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 20 minutes before the train departs. | |
| Nanning | Passengers are advised to arrive at the departure station 60 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 15 minutes before the train departs. |
10. Luggage Allowance
- The maximum weight of luggage (excluding folding wheelchairs for the disabled) that can be carried by passengers free of charge is specified below:
Adult 35 kg;
Child 15 kg;
The sum of the length, width and height of each item of hand-carried luggage should not exceed 200 cm. Any item of luggage that exceeds the specified weight or dimension shall be consigned. - If over-weight or over-sized articles are found in the passenger compartment of any train, they may continue to be carried therein to the destination station; if the article is over-weight, a conveyance charge double that for a parcel shall be payable for the over-weight portion; if the article is over-sized, a conveyance charge double that for a parcel shall be payable for the total weight of the article. Articles that are both over-weight and over-sized shall be treated as over-sized. A supplementary ticket shall be issued.
11. List of Prohibited Items
These items are strictly prohibited in trains, stations or anywhere else on railway premises.
| Explosives | explosives in any form, explosive devises, maroons, etc |
|---|---|
| Dangerous items | any weapon, e.g. knives, guns, offensive weapons, etc |
| Compressed gases | petroleum gas, coal gas, oxygen, hydrogen, etc |
| Flammable liquids | alcohol, retinol, multi-purpose adhesives, thinners, petrol, glass cement, paint spray, hydrogen peroxide, diesel oils, etc |
| Flammable solids | sulphur, aluminium powder, camphor, etc |
| Poisons | arsenic trioxide, asphalt, emulsifier of all kinds, power pesticide, termite powder, pesticide spray etc |
| Corrosives | nitric acid, sulphuric acid, phosphoric acid, etc |
The range of prohibited items is extensive and is not limited to these items
China Railway has the absolute authority and at its sole discretion to refuse permission flammable/ toxic/ corrosive items whether or not they are listed above.
Terms and Conditions
- Please read carefully the Terms and Conditions before submitting the booking. If you make a reservation for others, you are responsible for informing the passengers every detail regarding the booking. Once reservation is completed, changes or cancellations are not allowed.
- Booking is non-refundable and non-transferable. Review the booking to make sure the names, dates and other details are correct.
- For some products, you may require to redeem the official tickets at a designated location. Please reserve enough time for ticket redemption. No-show is not a reason for refund.
- Seats are randomly arranged by the computer. Changes or cancellations are not allowed after submitting the booking.
- In case of typhoon or other severe weather conditions, product suppliers may cancel or re-schedule your trip. We will try our best to inform passengers of those changes. When the suppliers charge a cancel or change fee in accordance with their own policies, the cost will be passed on to you.
